Telesales Representative Job Description:
A Telesales Representative is a sales representative person who uses the telephone to reach new or existing customers of companies.
Telesales Representatives who sell their company product to other companies or person is also known as inside sales representatives.
A telesales person must have excellent communication and phone skills, they also have patience, good nature and best typing skills.
This telesales representative job description template is best optimized for posting on jobs/careers web sites and job boards and is also easily customizable for your company.
Telesales Representative Job Duties:
Reach out to existing and potential customers to present company product and service offering
Learn details about company product and service offerings
Address any questions or issues customers may have
Communicate with customers on phone or emails to understand their requirements and need
Offer solutions based on client's needs and capabilities
Direct contact with sales team
Keen to learn new sales ideas
Keep an updated customer database
Measure identified KPIs
Always strive towards meeting sales quota
Track and document calls and sales
Update client records
Always ready to achieve targets
Solve basic level sales issues
Prepare and present achievements and KIPs
Telesales Representative Requirements:
Hands on experience as telesales representative or other customer service / sales role
Strong knowledge of Microsoft office and other office suit tools
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Strong communication skills
Perfect written skills
High level interpersonal skills
Positive attitude and able to handle issues
Outstanding negotiation skills with the ability to resolve issues and address complaints
High school diploma; BSc/BA will be a plus
Telesales Representative Salaries:
A Telesales Executive in Dubai earns an average salary of 56,566 AED in a year.
Most people change this job to other job position after 20 years in this field.
Sales and Marketing Manager
Inside Sales Representative
Territory Sales Officer