Telesales Representative Job Description Template and Salary

Telesales Representative Job Description: 

Telesales Representative is a sales representative person who uses the telephone to reach new or existing customers of companies.   

Telesales Representatives who sell their company product to other companies or person is also known as inside sales representatives. 

telesales person must have excellent communication and phone skills, they also have patience, good nature and best typing skills. 

This telesales representative job description template is best optimized for posting on jobs/careers web sites and job boards and is also easily customizable for your company. 


Telesales Representative Job Duties: 

  • Reach out to existing and potential customers to present company product and service offering 

  • Learn details about company product and service offerings 

  • Address any questions or issues customers may have  

  • Communicate with customers on phone or emails to understand their requirements and need 

  • Offer solutions based on client's needs and capabilities 

  • Direct contact with sales team 

  • Keen to learn new sales ideas 

  • Keep an updated customer database 

  • Measure identified KPIs 

  • Always strive towards meeting sales quota 

  • Track and document calls and sales 

  • Update client records  

  • Always ready to achieve targets 

  • Solve basic level sales issues 

  • Prepare and present achievements and KIPs 


Telesales Representative Requirements: 

  • Hands on experience as telesales representative or other customer service / sales role 

  • Strong knowledge of Microsoft office and other office suit tools 

  • Proven track record of successfully meeting sales quota preferably over the phone 

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems 

  • Ability to learn about products and services and describe/explain them to prospects 

  • Excellent knowledge of English 

  • Strong communication skills 

  • Perfect written skills 

  • High level interpersonal skills 

  • Positive attitude and able to handle issues 

  • Outstanding negotiation skills with the ability to resolve issues and address complaints 

  • High school diploma; BSc/BA will be a plus 


Telesales Representative Salaries: 

Telesales Executive in Dubai earns an average salary of 56,566 AED in a year. 

Most people change this job to other job position after 20 years in this field.  


Similar Jobs: 

Sales Manager 

Sales Assistant 

Sales Officer 

Sales and Marketing Manager 

Inside Sales Representative 

Territory Sales Officer 

Sales Executive

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Telesales Representative Job Description Template and Salary

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